Frequently Asked Questions

Who can use this service?

Anyone who needs an ETA-IL to visit Israel and wants a fast, premium, third-party application experience. We are not affiliated with the Israeli government, but we help you navigate the process and handle the paperwork for you.

How do I know if I need an ETA-IL?

If you are from a visa-exempt country, you do not need an ETA-IL. If not, you need an ETA-IL. See our eligibility section or start your application and we'll guide you.

What documents do I need?

You'll need a valid passport, travel dates, contact info, and a payment method. We'll let you know if anything extra is required during the application process.

How long does it take?

Most applications are processed within a few days, but we recommend applying at least 72 hours before your trip. We'll keep you updated by email.

Can I correct a mistake after submitting?

If you notice a mistake, contact us immediately. If your application hasn't been submitted to the official portal yet, we can help you correct it. Otherwise, you may need to submit a new application with a second payment. Please double-check all information before submitting to avoid this situation.

Is my payment refundable?

Refunds may be issued in some circumstances. If you believe you are entitled to a refund, please contact support and we'll review your case.

How do I contact support?

Email us at [email protected] and we'll respond as quickly as possible.

Are you the official Israeli government?

No, we are a private, third-party service. We help you apply for your visa and handle the process for you, but we are not affiliated with the Israeli government.